At ReusablePromos.com, your satisfaction is our priority. We stand behind every product we sell and every order we fulfill. Our guarantee is simple: we promise quality, accuracy, and value—every time.
100% Satisfaction Promise
We guarantee that your order will meet the specifications you approved, arrive in good condition, and reflect the quality you expect. If there’s ever an issue with your order, we’ll work quickly to make it right.
- If your product arrives defective or incorrect, we’ll replace it, credit your account, or issue a refund
- If your artwork was printed incorrectly due to our error, we’ll reprint it at no cost
- If your shipment is delayed due to our production timeline, we’ll expedite resolution
Quality Assurance
We partner with trusted suppliers and manufacturers who meet our standards for durability, print quality, and compliance. Every order is reviewed for accuracy before production begins, and our team monitors quality throughout the process.
- All products are inspected prior to shipment
- Customization is verified against approved proofs
- Materials and imprint methods are selected for long-term use and brand visibility
Price Match Guarantee
We offer competitive pricing across our entire catalog. If you find a lower price on an identical item from a reputable competitor, let us know—we’ll match it.
- Must be for the same product, quantity, and customization specs
- Competitor pricing must be publicly listed and verifiable
- Price match requests must be submitted prior to order placement
Artwork Support
We provide free basic artwork setup and proofing to ensure your logo or design looks great on your chosen product. Our team will guide you through the process and flag any issues before production.
- Vector conversion and layout assistance included
- Digital proofs provided for approval
- Complex edits available upon request (additional fees may apply)
Real Customer Service
We don’t believe in automated runarounds. When you call ReusablePromos.com, you’ll speak with a real person who understands promotional products and cares about your success.
- Personalized support from experienced team members
- Fast response times and clear communication
- Guidance from product selection to delivery
Let Us Earn Your Trust
We’ve built our reputation on reliability, transparency, and long-term relationships. Whether you’re ordering 250 tote bags or coordinating a multi-location rollout, we treat every project with care.